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Sally's Journal
May 26th, 2008
02:27 pm


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Mainly for my own information...
... but it may be of use to others too.

Virgin trains are actually pretty reliable at giving you your money back if they run late*. You need to be 45 minutes late or worse, be able to remember enough about your journey to show that you were 45 minutes late or worse, save your tickets, and fill in a form.

The form is a little tricksy to hunt down. So having gone to all the effort of finding it about 6 times now, here it is.

* And as far as I can tell it generally _isn't_ their fault when they run late. The main things that give them difficulties, based on a year of commuting, are fire, flood and network rail, which are formidable adversories at the best of times.

(8 comments | Leave a comment)

Date:May 26th, 2008 02:28 pm (UTC)
[giggles] I've certainly had more problems with other TOCs but that possibly reflects the fact that I've used them more. BTW I've just mailed your husband about logistics in a fortnight (I couldn't remember an address for you off the top of my head).
[User Picture]
Date:May 26th, 2008 03:48 pm (UTC)
I agree with you about Virgin trains. I was once on one from Oxford that was severely delayed, and the train manager came round with forms for us to fill in!

(I think the reason for the delay in this case was a large tree blown onto the line!)
[User Picture]
Date:May 26th, 2008 05:34 pm (UTC)
I'm still seething[*] with GNER whose refund on an online-purchased ticket when we got delayed by a couple of hours, was in the form of a voucher that wasn't valid when purchasing online with a credit card, only when used over-the-counter.

[*] but in an entirely non-angry fashion, of course.
[User Picture]
Date:May 26th, 2008 10:13 pm (UTC)
Probably no longer of any use, but I am more than happy to take any number of irratating national rail vouchers and turn them into cold hard cash. I probably won't even take a cut for friends ;-)

Seriously, I'm getting through about 100 UKP a week on train tickets, it isn't any inconvenience.
[User Picture]
Date:May 27th, 2008 04:03 pm (UTC)
Talking of trains, I seem to remember you wrote a post aaages ago about being confused re: tickets from Cambridge to London & vice versa. Am I right? If so do you by any chance have the link to that post?? Now living in London and having a boyfriend in Cambridge, I can't remember the rules for the saver returns, i.e. peak times vs. non peak times etc! Arg!

Thankyou! :) xx
[User Picture]
Date:May 27th, 2008 04:07 pm (UTC)
here, I think!.

Nice to hear you're still alive!
[User Picture]
Date:May 27th, 2008 04:14 pm (UTC)
Awesome, thanks! (Am not much less confused now that I was before, but never mind...)

Yes I am alive :) In fact I swear I spotted you in Cambridge a couple of weekends ago, in town...however you (or 'you') were running so I didn't try and say hello!

Date:May 29th, 2008 12:01 pm (UTC)
In the early days of their franchises they promised too much too soon and got burned with the stigma of unreliability.
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