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Anyone got any recommendations / disrecommendations for cleaners in… - Sally's Journal
September 9th, 2013
05:46 pm

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Anyone got any recommendations / disrecommendations for cleaners in Cambridge? Looking for a big one day end-of-tenancy clean...

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From:sphyg
Date:September 9th, 2013 05:04 pm (UTC)
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I'm thinking about one too - must be the season for moving!
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From:cartesiandaemon
Date:September 9th, 2013 05:08 pm (UTC)
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I've twice used blue hippo for end-of-tenancy cleaning (and for a regular cleaner), who were a bit vague about direct questions sometimes, but competent, knowledgeable and punctual which made me like them a lot. I don't have anything to compare them to, though, so I don't know if they're more or less competent and/or expensive than other options.

(I assume for an end-of-tenancy clean you want an agency rather than an individual, but I know some friends have individual cleaners they know personally too.)
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From:pseudomonas
Date:September 9th, 2013 05:30 pm (UTC)
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Blue hippo said over the phone that they'd charge me £n, then got there, looked at the place, and said they wanted an extra £150 or thereabouts. We haggled and eventually I paid an extra £100 because it was that or nothing at that point.
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From:cartesiandaemon
Date:September 10th, 2013 12:02 pm (UTC)
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I'm a bit sorry for suggesting them, although I hope it was just unpleasant, not overcosted. FWIW, I agree that was super-sucky, but I assume it was "being bad at communicating" not deliberate bait-and-switch -- if you can find someone competent AND good at communicating, that's obviously better, but I normally find I have to accept recommendations of people who have some downsides or I don't get any recommendations at all :(
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From:pseudomonas
Date:September 10th, 2013 12:14 pm (UTC)
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It wasn't deliberate bait and switch, but they never said "this quote is provisional and we reserve the right to change it when we see the place" - I wouldn't've objected if they had.
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From:sphyg
Date:September 9th, 2013 06:56 pm (UTC)
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JOOI, how much was EOT cleaning?
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From:cartesiandaemon
Date:September 10th, 2013 11:55 am (UTC)
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IIRC about £300 including carpet cleaning and some mold cleaning, but I don't know if that's good or bad.
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From:sphyg
Date:September 16th, 2013 12:32 pm (UTC)
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Erk. We're not expecting to get any deposit back, so maybe we'll just clean ourselves and let the letting agent decide if it's good enough.
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From:chess
Date:September 9th, 2013 06:51 pm (UTC)
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I've successfully used http://www.edens-helping-hand.co.uk/Pages/default.aspx for regular cleaning for some time now; obviously I don't know what they're like at end-of-tenancy cleans but they've been very good at doing what we ask them to do and invoicing what they said they'd invoice etc etc, as well as high standards of being pleasant and polite and giving straight answers.
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From:atreic
Date:September 26th, 2013 03:42 pm (UTC)
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I used them in the end, and they were good, reasonably priced, and very straightforward about what they could and couldn't do.
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From:rjw76
Date:September 9th, 2013 07:53 pm (UTC)
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I have been screwed over by Tilly Cleaning, whose cleaning of my house was rejected by the letting agency. They then fucked me around over refunds but it wasn't enough money for me to be arsed taking them to small claims.
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From:fivemack
Date:September 9th, 2013 10:45 pm (UTC)
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I used http://www.cambridge-cleaner.co.uk but they didn't do a job sufficient to satisfy the letting agent, and had to go round for a second time, which involved a bit of faff since I'd already returned the keys by that point. In the end it cost me £265 for a two-up two-down Victorian terrace, which had been rented by a not particularly fastidious fivemack for five years.

Edited at 2013-09-09 10:50 pm (UTC)
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From:samholloway
Date:September 10th, 2013 10:57 am (UTC)
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I'd be interested to know if anyone's used the agency Bella Casa. They advertise quite heavily locally to me (Ely).
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